Information about the right of withdrawal

If you enter into a contract with info-key GmbH & Co. KG, Heinz-Fangman-Strasse 2, 42287 Wuppertal (hereinafter referred to as the seller) as a consumer, you are entitled to a statutory right of withdrawal upon conclusion of a distance contract, about which the seller is informing you in accordance with the statutory regulations below. The expiry of the right of withdrawal is regulated in the section of the same name. Furthermore, the seller provides you with a sample withdrawal form.

For commercial customers the right of withdrawal is excluded.

Note: Only the German version of this document is legally relevant. This English translation is only provided for clarity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without providing any grounds.

The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must notify us (info-key GmbH & Co. KG, Heinz-Fangman-Straße 2, 42287 Wuppertal, Germany, phone: +49 202 87072930, fax: +49 202 87072931, e-mail: by means of a clear declaration (e.g. a letter, fax or e-mail) about your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient to dispatch your declaration of withdrawal before the end of the withdrawal period.

Consequences of withdrawal

If you withdraw from the contract, we shall restitute any payments we have received from you for the delivery, including delivery costs (except for additional costs resulting from the fact that you have opted for a type of delivery other than the least expensive type of standard delivery offered by us), immediately and at the latest within fourteen days of the date on which we receive notification of your withdrawal from the contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you incur any costs for this refund.

Expiry of the right of withdrawal

In the case of a contract for the supply of digital content that is not contained in a tangible medium, the right of withdrawal expires if the seller began with the performance of the contract after you had, primo, expressly consented to the seller beginning with the performance of the contract prior to expiry of the withdrawal period and, secundo, had acknowledged that by your consent you would lose the right to withdraw from the contract upon the performance of the contract having commenced.

Sample withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

info-key GmbH & Co. KG
Heinz-Fangman-Straße 2
42287 Wuppertal
Fax: +49 202 87072931

I/we (*) hereby revoke my/our (*) 
contract concluded for the purchase of the following goods (*) / 
the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (in case of communication on paper)


(*) Please strike the non-applicable option.